Alchemy builds a reputation for service and delighting customers

Alchemy Software Development announces the launch of its online customer support center

DUBLIN – July 26, 2002 – Alchemy Software Development, the market leader in globalization solutions, announces the launch of their online customer support center. The online Customer Support Center allows clients worldwide create and track technical support queries using an Internet browser, enhancing the support already provided to clients of their award-winning product Alchemy CATALYST™. The online Customer Support Center is an integral part of their globalization solution and is designed to ensure that Alchemy's clients continue to gain benefits from their technology long after the original purchase.

“We're continually looking for ways to enhance our services with our clients worldwide”, said Tony O'Dowd, CEO and President of Alchemy Software Development, “and providing online access to our customer support center is one of several initiatives we've launched this year to achieve this”.

“Our customers use the internet daily within their work environments”, said Michael Duffy, Technical Support Manager at Alchemy Software Development, “so it was a logical step for us to develop an online customer support center for them. This enhances the voice-based technical support that we currently provide and will improve the efficiency and turn-around times on technical queries”

Alchemy Software Development offers a comprehensive range of support programs to suite all organizations. They are built on a reputation for service and delighting customers. With the addition of their online customer support center, they lead the industry in providing comprehensive and technologically advanced globalization solutions.

For more information on Alchemy Software Development and the new online customer support center please go to www.alchemysoftware.net

Alchemy Software Development Limited
Alchemy Software Development is a company formed by the original developers and designers of Corel CATALYST™, an integrated translation environment and a pioneer in visual translation and engineering solutions.

Alchemy's technology is designed to boost the efficiency and quality of globalizing software products. With over 8,000 licenses worldwide, it is used by software development and globalization services companies worldwide. Alchemy CATALYST™ is used by translators, software engineers, quality assurance specialists and project managers and is referred to as the Gold Standard in Localisation. Corel Corporation Limited holds a 24.9% stake in Alchemy Software Development Ltd.

Alchemy Software Development has offices and facilities in Canada, Europe, Asia-Pacific and the United States.

For more information on the company and its products, please refer to www.alchemysoftware.ie.